Events Sales Manager Khách Sạn Park Hyatt Saigon

- You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Wedding Specialist is responsible to assist the related revenue is maximised in the most profitable way in line with the agreed targets. * Implementation of Standards - To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up - To fully and correctly use Delphi - To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures. * Customer Service - Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. - To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt - Where required, to handle last minute leads from enquiry to conversion to the day of the event - To undertake telemarketing activities to identify new business opportunities where required. - To follow the Hyatt Standards in relation to the conversion of Event leads - To deliver the brand promise and provide exceptional client service at all times - To provide courteous and professional service to our internal customers in other departments * Profitability - To meet your designated revenue targets - To assist with the preparation and regular update of the departmental budget - To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services * Sales and Marketing - To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations * Learning and Development - To take responsibility for your own learning and development - Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt - To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services - To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service * Meetings - To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required * Other Duties - Ensures high standards of personal presentation and grooming. - Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. - Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety - Attends training sessions and meetings as and when required. - Carries out any other reasonable duties and responsibilities as assigned.

- Attractive package - International and professional but friendly 5-star working environment - Training and development opportunities - Complimentary rooms - Discount 50% for F&B service at our restaurants - Have 2 duty meals per working shift - Snack twice per week

- Ideally with a relevant degree or diploma in Hospitality/ Tourism management or relevant major - Proven record experience as Event Sales Manager in an international luxury hotel - Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment. - Good problem solving, administrative and interpersonal skills - Fluent verbal and written English skills