Floor Supervisor Sanouva Hotel KHÁCH SẠN SANOUVA SÀI GÒN

- Plan and organize the duties of the hotel front desk department. - Arrange work schedule for department staff. - Monitor the lobby area on a daily basis, ensuring that the staff in the department are working to the required standards. - Monitor the implementation of check-in, check-out procedures and revenue management. - Check and ensure that all services from the time of booking to the time of guests leaving the hotel are carried out according to the correct procedures. - Receive handover from previous shift: master key, fund key, room unlocker, front desk diary to continue performing unfinished work. - Arrange enough staff to be on duty during the mid-shift meal time so as not to affect the reception and service activities - Directly provide professional training for new employees according to hotel standards - Receive information about special requests, customer feedback and coordinate with relevant departments to meet and solve satisfactorily for customers. - Proactively solve problems occurring in the hotel in accordance with hotel standards

- A provided meal per shift - Social and health insurance - Annual health check - Get on-the-job training from experienced and qualified staff - Basic salary, allowance, bonus based on monthly revenue, bonus on holidays, 13th month pay - Uniform and allowance for parking fee - Receive a rewarding incentive according to the capacity - A permanent job - Promotion opportunities - Receive special benefits offered to employees of Sanouva Hotel

- At least 1 year experience in a similar position. - Graduated vocational school/ College/Bachelor’s degree specialized in hospitality - Good-looking, agile form. - Good English communication skills - Proficiency in office computer - Knowledge of hotel management software - Communication skills, work coordination skills, teamwork skills. - Skill in handling complex situations, resolving complaints professionally and effectively; - Effective time management and supervision skills.