Giám Sát Nhà Hàng - Restaurant Supervisor Nhà Hàng Vintage Emporium

* Customer Service: - Ensures that all team members deliver a high level of guest service at all times. - Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames. - Works with the Outlet manager and assistant manager to train team members in guest service skills. - Reports customer issues. - Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner. - Holds regular communication meetings and daily briefings - Ensures daily smooth restaurant operation - Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team. - Ensures that all team members are informed and knowledgeable of all promotions in the restaurant. - Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members. - Ensure the restaurant is clean and well maintained at all time. - Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/ offerings. * Financial responsibilities: - Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues - Assists in the inventory management and ongoing maintenance of equipment and other assets. * Events Management: - Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events. - Conducts pre-event briefings with team to ensure successful execution.

- Competitive salary. - Service charge - Meal allowance at the restaurant. - Social Insurance, Health Insurance as Labor Law legislation. - 12 annual leave per year.

* Qualification: - Diploma/ Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference * Work Experience: - 1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants - Working knowledge of POS systems (e.g. MICROS)