Guest Relation Supervisor - Trưởng Nhóm Quan Hệ Khách Hàng LA VELA SAIGON HOTEL

- Supervise and remind staff to pay attention to guests, dedicated guest care from guests arrival until guests leave the hotel. - Supervising staff to ensure compliance with hotel policies, standards and procedures. - Check the logbook to timely handle guest information. - Review guest lists, check room arrangements and special guest requests. - Assigning staff to organize Limousine check-in. - Check all VIP rooms before guests come, professional VIP guests. - Prepare a letter to welcome VIPs, long-term guests, regular guests - Directly guide VIPs to the room and carry out procedures for registering VIPs in the room quickly and efficiently. - Pay attention to guests' birthdays, honeymooners, wedding anniversaries to give special attention and care to guests. - Monitoring the implementation of Courtesy Call daily to ensure that all requests and complaints of customers are handled promptly. - Subscribe to the letter of thanks every day, update the comments of guests. - Resolve the requests and complaints of guests within the permitted authority, if beyond the handling competence, they must report to the Department Manager. - Every week, review the summary of guest comments, analyze the causes of complaints and find solutions to overcome. - Building and maintaining good relationships with customers and departments to meet customer requirements beyond expectations. - Collaborate with Security to ensure the safety of guests, in person to solve problems related to the loss of guests' property. - Regularly updated the latest information on products and services of the hotel to disseminate to the staff. - Master the information, events, special programs of the hotel to provide guests. - Help the Department in charge of establishing standards and operating procedures. - Training on skills and skills for employees. - Evaluate the results of work completion of employees monthly. - Report immediately to the Division Manager issues arising during the shift. - Perform other duties, as assigned.

- Competitive salary and package - Service charge - Professional working environment

- University graduate or higher major in tourism management, business administration, foreign languages ... - At least 3 years experience working as a receptionist or guest relation at 4-5-star hotels. - Understanding the psychology of customers. - Knowledge of diplomacy. - Understanding of social aspects in life, history, tourist attractions. - Master the accommodation rules. - English TOEIC or IELTS or equivalent, preferably more foreign languages. - Fluency in office computer and other software. - Negotiating skills, training skills, good communication skills. - Having a good memory, active and flexible.