- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests’ name when possible; - Answer phones and take reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen or superiors; - Maintain an up-to-date knowledge of restaurant’s daily services and activities; - Effectively communicate and update all the team on any changes to ensure guests receive the updated information; - Engage guests in waiting with regards and provide more information of the restaurant’s services and area attractions; - Ensure smooth running of the restaurant by managing guest flow among the service sections; - Escort and seat the guests at their table before handing over to the station Supervisor; - Actively listen and respond positively to guest questions, concerns and requests;
