IT Support / IT Helpdesk (Junior/Middle) CÔNG TY TNHH AMARIS VIỆT NAM

Be the first point of contact to receive requests and tickets when users encounter any issues related to IT applications. Provide level 1 IT support / helpdesk service, escalation, and ticking system management. Have good understanding of mobile/desktop applications and how to deploy them for laptop and mobile devices. Ensure the application is installed and working well on devices for existing users or new users. Diagnose and troubleshoot issues related to the application. Coordinate with L2 support in case problems need escalation, and follow up with higher support levels until it is resolved.

13th month salary. 14+ annual leaves per year. Premium healthcare insurance, starting from your probation period. Project reviews and yearly performance appraisal. Udemy e-learning and certificate sponsorship. Annual company trips. Teambuilding activities: Team lunch / dinner, events and celebrations, sport clubs (football, yoga, badminton, etc.). International team, with flexible working time + hybrid working. Tailor-made career path. Technical workshops, training courses. Mobility: Opportunities to on-site abroad in our offices over 60+ countries.

Academic Degree in Network, Information Technology or related technical majors. 1-3 years of experience in IT support / IT Helpdesk regarding applications for 500+ devices. Good English skills, both verbal and written. Good understanding of ITIL framework and process. Experience with DMS (Distribution Management System) is added advantage. Good communication and problem solving skills.