* IT infrastructure, network and software support - Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization - Record clearly issues and resolution updates in the Helpdesk ticketing system - Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs - Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place - Monitor and maintain all systems and networks, computers, software according to pre-determine schedule * IT assets management - Install and effectively configure all hardware, software, systems, networks, printers and scanners of the organization - Prepare and handover end-user IT devices and all necessary related information for new employee - Recover all end-user IT devices from employees leaving the organization in compliance with the HR procedures in place - Handle the repair or replacement of IT equipment as necessary and in compliance with the organization’s procedures - Proactively monitor and ensure the replenishment of printer toner - Keep IT documentation tidy - Support the procurement tasks when requested
