Junior Customer Service Staff - Incident Team CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ VEXERE

-Receive and handle customer problems via phone, email and other communication channels such as Facebook, Messenger, Whatsapp, Line... -Work with bus operators, partners and relevant departments to handle arising problems and complaints related to customers' trips -Receive and process when the bus company or partners contact you to handle issues related to the customer's trip -Ensure problems are resolved quickly, completed on time, according to working procedures and bring maximum satisfaction to customers -Bring a positive experience to customers and partners to ensure the service quality of Cheap Bus Tickets -Pay attention and learn about customer reviews through automatic survey forms and handle customer complaints -Participate in contributing ideas to contribute to improving the company's processes and products -Other tasks as assigned by team leader or department head

Compensation: -Income: 9,000,000 VND - 12,000,000 VND/month (including fixed salary + allowances + KPI bonus up to 5 months salary) -Attendance bonus 600,000 VND/month + Evening shift allowance + OT (if any) + Monthly incentive bonus -Fixed salary negotiable according to capacity and English ability – Can communicate in English – without certificate: 7,400,000 VND – 8,000,000 VND – Can communicate in English + have an international English certificate: 7,400,000 VND – 8,000,000 VND + Allowance: 1 – 2 million/month -100% parking support -Apprenticeship & 2-month probationary period receive 100% of basic salary + attendance bonus Regular salary review twice a year -Other modes: -Participate in health insurance, social insurance, and unemployment insurance according to regulations, sign an official contract after probation. -12 days of leave/year, increase by 1 day of leave every 3 years, days of leave are accumulated over the next 2 years or converted into salary -Annual general health check-up -Personal loan and salary advance policy -Vehicle ticket discount policy for employees -Sickness, maternity, hospitality policies... -Bonus policy when introducing employees to work -Personal development training course policy: 18 million/year -Flexible working form: -Vexere is applying Hybrid working (flexible to work from home or in the office) -Working hours: 8 hours/day, 5.5 days/week

-Have a laptop or PC (desktop computer) for hybrid work, or use a company desktop computer. -Work 8-hour shifts between 7:00 a.m. - 11:00 p.m., 5.5 days/week, work at least 3 evening shifts/week until 11:00 p.m. (120% - 130% salary), weekends (120% salary). -You can choose a fixed shift from 7:00 am - 5:00 pm, or 1:00 pm - 11:00 pm, with a break of 1 - 1.5 hours in between shifts. -Required to be able to work all Holidays and New Year (400% salary), including Lunar New Year (priority to be able to work Lunar New Year) -English: can communicate basicly to support foreign guests via phone, chat, and email (with allowance for candidates with international English degrees) -Careful, hard-working, eager to learn -Good ability to listen, persuade, communicate, and consult information via phone/email/OTT chat application (Facebook, WhatsApps, Line,...) -Ability to work cooperatively with many people to achieve common goals -Be open and ready to listen to suggestions to change and develop yourself -Able to adapt in a disciplined, fast-growing and constantly changing environment -Good office computer skills.