Key Account Management (Chinese Speaking) Ninja Van

Coordination: Independently communicate and coordinate operational activities with third-party vendors, shippers, and internal operations departments; Prepare and communicate accurate shipping manifests on a daily basis using data from multiple sources; Assist clients with creating and uploading orders and other administrative duties; Maintain timely and open communication with all stakeholders, internal and external,  throughout the shipping and delivery cycle; Responsible for troubleshooting all cross-border related operational issues, being the in-country cross-border subject matter expert (SME); Responsible for the XB VN Fulfilment team process and performance; Handle arising problems during delivery and receipt of goods, related to WH in a timely manner; Monitoring and Reporting: Monitor lead time and service quality of the entire LM parcel life-cycle and prepare SLA reports for management & shippers; Compile data for monthly P&L review; Perform any other administrative duties related to cross-border shipping

Salary and benefits: Competitive income compared to the market "Tet" bonus, Performance review from 1 - 4 months Paid social insurance based on full salary 12 days annual leave, 5 days sick leave (with full salary) Year End Party, annual Townhall Ceremony Attractive team-building activities, regular internal activities Provide laptops for employees Training and developing: Participate in internal training courses: online/offline Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc. Work environment & colleagues: Senior leaders are open-minded, respectful, and ready to facilitate personal growth; Young and dynamic working environment; Scope of work is large, the company has more than 4000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.

Bachelor's Degree; Strong Excel/data management skills; Good working knowledge of Microsoft Office Applications; The time planning and scheduling skills are good; Highly driven, resourceful, and adaptable in an ambiguous space; Excellent communication, presentation, and negotiation skills; Fluent in written, spoken English, and Chinese (Mandarin). Additional SEA languages are advantageous.