Learning and Development Manager CÔNG TY CỔ PHẦN BỆNH VIỆN ĐA KHOA QUỐC TẾ HẠNH PHÚC

* Learning & Development - Create learning and development strategy, annual training plan and activities in line with the HR strategic agenda - Work with Managers/ HODs to identify competency gap and skills gap; review individual and organizational development needs; develop and design the learning & development programs and activities to close the gap and develop workforce. - Organize training & workshop and develoment activities - Collaborate with Managers/ HODs to develop their team members through career pathing- Develop & update relevant training & development policies and processes - Evaluate training solution based on effectiveness, ROI, management perceived value - Select, develop and manage internal trainer pool - Participate in designing, reviewing, updating and managing training materials, work instructions - Manage employee training & development records - Stay updated with the latest developments in learning trends, changes in learning theory, and developments in learning technologies - Conduct some internal training courses such as: train the trainer, communication, interpersonal, … - Participate in relevant internal audits, external audits, provide necessary information, documents and justification to auditors * Leadership Development and Succesion Planning - Partner with CHRO to develop HR planning models to identify leadership and capability needs; assess risk and determine strategies to address, develop bench strength for succession - Define hipo asessment and selection criteria identify individual level development and/or experiential needs for potential successors; build opportunities for growth and promotion - Develop leadership development programs, define criteria and conduct leadership ability assesment, - Assist management and executive in developing the skills, abilities, and flexibility required to deal with a variety of situations - Provide inputs to HR strategies and approaches to attract, motivate, develop and retain talent. * Culture Champion - Create and implement programs that build, promote and enhance Hanh Phuc culture and core values. - Communicate organization mission, vision, and core values to management and all employees - Steward a culture of learning, sharing and growth - Monitor the policy implementation to ensure relevant policies and processes are in place to promote clear and consistent fairness treatment, job roles and responsibilities to all employees - Design, develop, and deliver cross-border or cross-cultural learning and development programs; promote diversity and inclusion - Partner with Quality team, IT and relevant team to promote safety culture, digital creation, innovation and continuous improvement culture. * Training Vendor Management - Develop and manage training vendor and external trainer database and their capabilities - Select, negotiate contracts, monitor, evaluate performance, build and maintain relationship with training vendors and external trainers. * Budgeting and Reporting - Develop and manage learning and development budget - Provide accurate and timely management reporting of Training & Development metrics and active performance against targets. * People - Direct, build and lead the team to achieve Hospital growth goals and targets - Identify, recruit, motivate and develop a high-performing and productive team to deliver Department plans and activities. - Provide guidance and resources to help employees improve skills and advance in their careers. - Manage staff performance and provide frequent constructive feedback for staff development - Handle disciplinary issues and terminations as needed in accordance with company policies. - Manage interpersonal conflicts, promote collaboration and respect. - Reinforce & model company culture and values

- Bachelor degree - Over 6 years learning & development practice experience and 3 years in equivalent positions - Good knowledge of adult learning principles, learning styles, e-learning platforms and practices; experience with Learning Management Systems (LMS) - Excellent verbal and written English/communication skills. - Strong presentation skills. - Growth mindset – has out-of-the-box thinking. - Analytical and problem solving – ability to collect, analyze data, present findings, propose solutions and assess effectiveness of solution. - People person – an innate skill to work with the different personas within the company smoothly and effectively, as well as manage various client and partner relationships. - Leadership – be able to influence people positively and bring out their maximum potential. - Consultation – be able to work with organizational stakeholders in evaluating business challenges and identifying opportunities for the design, implementation and evaluation of change initiatives, and to build ongoing support for HR solutions that meet the changing needs of customers and the business.