- Manage forwarder service performance from customs clearance to shipment delivery accurately, timely and continuously reduce downtime during this process - Perform a range of activities to facilitate the timely & accurate declaration documents. Ensure correct shipping documents are issued and supplied. - Ensuring in compliance to internal & external audit controls; process efficiency and delivering operational KPIs. - Manage requirements from Customs in providing reports, cost structure verification, explanation… and resolve them in a reasonable period of time. - Calculate import duties, tariffs and VAT. Duties liquidation monitor. - Monitor damaged goods arriving at warehouse and complaint to suppliers (if any) - Able to take ownership of the issues and perform problem resolution to the Customer’s satisfaction. - Resolve issue effectively with Customs Officer directly in case of exceptions. - Enhance productivity & performance with initiatives in operation process. - Supervision service performance & aligned KPIs; providing action plans for further improvement. - Guiding customs clearance & trucking regulations to internal teams and external customers. - Carry out other tasks assigned by Manager. * Work place: Sonatus Building, F18,15 Le Thanh Ton St, Ben Nghe Ward, Dist 1, HCM
