Logistics Staff (Chinese Or English) DUCKBILL DSCM HCM CO., LTD

* The primary responsibilities: 职位:运营(客户服务/车辆调度)-- 2-4 人 主要职责: - Customer Service: a. Order Processing: Manage the accurate and timely processing of customer orders. b. Communication: Maintain regular communication with customers to provide updates on shipments, delivery schedules, and address any concerns. c. Issue Resolution: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. d. Documentation: Ensure accurate and complete documentation of customer orders, invoices, and relevant information. - Vehicle Scheduling: a. Route Planning: Plan and optimize delivery routes to maximize efficiency and minimize transportation costs. b. Load Management: Coordinate the efficient loading and unloading of goods to maximize vehicle capacity. c. Scheduling: Develop and maintain a schedule for vehicle operations, considering delivery deadlines and customer requirements. d. Real-time Monitoring: Utilize tracking systems to monitor vehicle movements and provide real-time updates to customers. - Logistics Coordination: a. Collaboration: Coordinate with various departments such as warehouse, maintenance, and drivers to ensure seamless operations. b. Inventory Management: Oversee inventory levels and collaborate with warehouse teams to maintain optimal stock levels. c. Supplier Relations: Build and maintain positive relationships with suppliers to ensure timely and accurate deliveries. - Compliance and Safety: a. Regulatory Compliance: Ensure that all operations adhere to local, state, and federal regulations governing transportation. b. Safety Protocols: Implement and enforce safety protocols for drivers and warehouse staff to minimize accidents and injuries. c. Documentation: Maintain accurate records of vehicle inspections, driver logs, and compliance documentation. - 客户服务: a. 订单处理: 管理客户订单的准确及时处理。 b. 沟通: 与客户保持定期沟通，提供货 物运输、交货时间的更新，并解决任何问题。 c. 问题解决: 处理客户查询并及时解决问题，确保客户满 意度。 d. 文档管理: 确保客户订单、发票和相关信息的准确完整文档记录。 - 车辆调度: a. 路线规划: 规划和优化交付路线，以最大化效率并最小化运输成本。 b. 装载管理: 协 调货物的高效装卸，以最大化车辆容量。 c. 调度: 制定并维护车辆操作计划，考虑交货截止日期和客户 要求。 d. 实时监控: 利用追踪系统监控车辆移动，并向客户提供实时更新。 - 物流协调: a. 协作: 与仓库、维护和司机等各部门协调，确保运营顺利进行。 b. 库存管理: 监督 库存水平，并与仓库团队合作，保持最佳库存水平。 c. 供应商关系: 与供应商建立并维护积极的关系， 确保及时准确的交货。 - 合规和安全: a. 法规合规: 确保所有操作符合运输的地方、州和联邦法规。 b. 安全协议: 实施并 执行司机和仓库人员的安全协议，以最小化事故和伤害。 c. 文档管理: 维护车辆检查、司机日志和合规 文档的准确记录。

- Quà chúc mừng sinh nhật - Allowance - World class training in local and overseas office - Multi-national working environment

- Relevant Experience: Prior experience in international Forwarder's sales or operations in Vietnam or a similar experience in local container trucking company is highly desirable. Alternatively fresh graduates with major in Intl logistics or Intl trading are ideal candid - Training and Development: Willingness to participate in company training programs and the ability to quickly learn and adapt to new information and technologies. - Communication Skills: Effective communication and negotiation skills for engaging with government authorities, regulatory bodies, and internal team members. - Adaptability: Flexibility to work in a dynamic and evolving environment, including potential travel for training and meetings. - Cultural Sensitivity: Awareness and respect for cultural differences in a diverse work environment. - Language Skills: Proficiency in Chinese and/or English languages, both spoken and written, is often required for effective communication and documentation. - Computer Proficiency: Proficiency in computer operations, including office software and relevant business applications. - Others: Valid driver's license; Clean driving record for at least one year. This is a plus for use of company car. - 相关经验： 在越南国际货运公司销售或运营方面具有先前经验，或在本地集装箱卡车公司具有类似经验者优先考虑。亦可考虑国际物流或国际贸易专业的应届毕业生。 - 培训和发展： 愿意参加公司培训计划，具备快速学习和适应新信息和技术的能力。 - 沟通技巧： 具备有效的与政府机构、监管机构和内部团队成员进行沟通和谈判的沟通技巧。 - 适应能力： 在动态和不断发展的环境中工作的灵活性，包括可能需要出差参加培训和会议。 - 文化敏感性： 在多元化工作环境中意识到并尊重文化差异。 - 语言技能： 精通中文和/或英文，口头和书面表达能力，通常对有效沟通和文档撰写至关重要。 - 计算机熟练度： 熟练掌握计算机操作，包括办公软件和相关业务应用。 - 其他： 有效的驾驶执照；至少一年无事故驾驶记录。对于使用公司车辆的情况是一个优势。