Providing technical support to clients via phone, email, or chat Identifying and troubleshooting technical issues reported by clients Escalating complex issues to L2 or L3 support team members as needed Creating and maintaining accurate documentation of client issues and resolutions Collaborating with other teams to ensure client issues are resolved in a timely manner Providing excellent customer service and maintaining positive client relationships Use existing tools to log issues and ensure timely follow up with customers and various internal teams for ticket closures
VIP Mức lương
15 - 20 triệu
Ngành nghề
Hạn nộp hồ sơ
16/06/2023
Địa điểm
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- Kinh nghiệm: Không yêu cầu
- Chức vụ: Nhân viên
- Yêu cầu bằng cấp: Cao đẳng
- Số lượng cần tuyển: 1
- Yêu cầu giới tính: Nam, Nữ
- Độ tuổi: từ 22 - 36 tuổi
- Hình thức làm việc: Toàn thời gian
- Lượt xem: 0
MÔ TẢ CÔNG VIỆC
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive compensation, regular assessments, and salary reviews; Project bonus/ Annual performance bonus depends on projects you do; 14 annual leave & 05 days family medical leave per year; 100% salary & full social insurance during the probation period; Premium health care insurance (PVI); Free lunch, snacks, coffee, and tea; Special celebration on 8/3, 1/6, Xmas, Tet holiday... Outing/team-building activities (company trip, sport, dinner...)
YÊU CẦU CÔNG VIỆC
Strong technical knowledge of Windows operating systems, hardware, and software Excellent English communication skills, both verbal and written Experience providing technical support in helpdesk or customer service environment Ability to work independently and as part of a team Strong problem-solving and analytical skills Knowledge of networking principles and protocols is a plus Spoken and written Mandarin will be an added advantage for communicating with chinese speaking vendors)
GIỚI THIỆU CÔNG TY
- Địa chỉ: 25-27 đường B4 (Khu đô thị Sala), P. An Lợi Đông, TP. Thủ Đức, TP. HCM
- Quy mô công ty: 25-99
- Đang tuyển: 0 việc làm
About STYL Solutions
Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Our vision is to use Fintech and IoT to create smart and efficient cities that enhances Quality of Life through convenience and healthier living.
We are looking for experienced and passionate DevOps Developer to join our software team in building high-performing, scalable, enterprise-grade applications for our clients.