Quận 3, Night Duty Manager LA VELA SAIGON HOTEL

- Under the direct assignment of the Manager, is responsible for supervising daily work at the department, capturing operational and guestrelated information for timely settlement. - Check, supervise and guide employees to work properly processes and regulations to best serve customers. - Check the preparation of VIP guests and check the VIP room before arrival to make sure everything has to be completed. - Coordinate with the Receptionist, Customer Care Team Leader and related departments in organizing and welcoming a large number of rooms to ensure customer satisfaction. - Check the payment procedures of check-out guests during the day, including groups. - Check and report the damage in the Lobby area to timely guide, ensuring the equipment, tools, tools of the department are always in good operating condition. - Solve customer complaints within their authority to satisfy customers, ensure that guest complaints are handled thoroughly throughout the day and immediately reported to the leader of the information-holding department. - Actively coordinate with relevant departments to resolve customer complaints and complaints if any. - Timely support for other positions in the department to ensure maximum efficiency of service and customer care. - Periodically check the payment status of guests in the long term. - Prepare room status reports, revenue reports and other statistical reports to report to the department heads. - Professional training, customer service skills and case handling for employees of the department in a professional manner. - In case the Lobby Manager is absent, it is responsible for leading and running the department, ensuring the work of the department is run smoothly. - Be entitled to upgrade the room class, offer free services such as shuttle, see off guests, food and drink vouchers for guests within their authority to handle guests' complaints. - Periodically assess the performance of employees and make recommendations to the Division Manager on reward or discipline. - Hotel representatives resolve all issues related to hotel operations in the absence of the Board of Directors and Section Managers. - Perform other duties, as assigned.

- Competitive salary and package - Service charge - Professional working environment

- University graduate or above. - Having a certificate of receptionist's professional - Know the rules of the hotel and department. - Understanding of visitor psychology. - Understanding the basic knowledge about diplomacy and security. - Good communication. - Good problem-solving and handling skills. - Fluency in information technology office. - Know how to use hotel management software. - At least 02 years of experience working in the Lobby Division. - Has a strategic vision and good organizational capacity. - Organizational skills, leadership skills, good communication skills