- Manages, motivates and organises personnel in order to improve the quality and creativity of F&B services, in line with brand standards. Makes suggestions for improvement. - Takes part in the definition of hotel strategy and implements it in the F&B department. Improves the department's results by increasing sales, improving the management of points of sale (restaurants, bars, etc), spend and profitability. - Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel. - Handles guest comments and complaints, ensuring follow-up. - Develops strong relationships with guests with the aim of gaining their loyalty. - Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome. - Steers and promotes all the F&B points of sale. - Organises and supervises the preparation of points of sale according to activity forecasts and product information. - Ensures the brand's reference standards are properly applied. - Ensures that sales materials are of good quality and ensures that pricing is in line with strategy. - In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions. - Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef. - Prepares the training plans in conjunction with the managers under his/her responsibility. - Trains and motivates the team to use the sales pitches and ensures they are put into practice. - Sets daily sales targets to be met by the team. - Analyses guests' comments and implements any corrective actions as required. - Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers. - Draws up the annual budget for the department and implements any corrective actions required. - Ensures that the management results for the department are in line with the hotel's targets. - Supervises F&B purchasing and manages stocks. - Supervises purchasing for the restaurant and kitchen, manages stocks and checks that purchasing targets are met as decided by MOB. - Checks inventories that have been carried out. - Ensures that food and beverage costs comply with requirements defined by the hotel and the brand.
