* Planning and report - Received KPI from BOM regards to monthly quarterly and yearly Sale activities. - Regular reports of latest industry developments, trends, pricing indications and market insights. - Establish a dynamic and healthy pipeline for Sales to ensure Company growth. - Monthly, quarterly reports to BOM. - Other tasks assigned by BOM * Training program and talent management - Work with product directors to develop the training system. - Develop Sales Tools to equip and assist sales personnel during selling activities. - Train, develop, improve Selling Skills, Product Knowledge, and sales talent of all Center Managers, sale staffs. - Review Center Managers (CM) and Staffs performance, motivate and promote quarterly. * New sales management - Lead Sales Initiatives at a Country-wide level. - Develop KPI for Center Manager and EC to ensure the profitability for the company while in compliance with company rules and regulations. - Daily, weekly, and monthly sales and re-new planning. - Monitor sales and re-new actual performance, conversion rate (App – Show - PT- Sales). - Monitor all center managers to ensures final numbers are on target. - Meet parents if any urgent issues arise that CM cannot handle. - Present a sale seminar to parents. * Customer satisfaction - Monitor center managers and care team in their customer care tasks to make sure the services are professional and follow KPI. - Handle customers’ feedbacks/complaints if necessary.
