Sales training program design and implementation
- Analyze the monthly performance management outcome and provide recommendations on training requirements in line with the different roles' expectations across the sales function
- In collaboration with the Sales Trainer, support to design and develop training material meeting the needs of the training requirements
- Ensure that the ground rules and procedures are integrated into the training material and timely updated
- Report on a monthly basis the planning and outcomes of the training programs
- Consistently update the training material and techniques to improve training effectiveness in collaboration with the Sales Trainer
- Work with the Sales Trainer to update all Sales collaterals necessary for in center and online sales presentations
Sales training requirement identification, planning and delivery
- In collaboration with the Sales Trainer, support development a standard training evaluation template that can be used at center level on a consistent basis
- Schedule a monthly training agenda for each center
- Deliver adapted training sessions to the respective sales teams according to the planned schedule and in line with the agenda agreed upon with the Center head of Sales
- Manage and maintain in-house training facilities and equipment
Sales team recruitment support
- Support HR Talent Acquisition by giving feedback the newbies during the on-boarding training period
- Delivering face-to-face on-boarding training sessions to the new Sales team members
Process and system improvement and managerial support
- Participate to cross-functional projects aimed at streamlining the sales-related processes of the organization
- Propose system improvement to the Business Analysis Specialist
- Support the preparation of the training material for all changes in policies, processes or system updates concerning the Sales function
- Participate to monthly sales team members performance reviews with Center Head of Sales, Head of Sales Function and HR
