-Provide support for SAP operations across various modules, with a primary focus on FICO and SD. -Respond to user queries, incidents, and service requests, ensuring timely resolution and customer satisfaction. -Collaborate with cross-functional teams to diagnose and resolve system issues, including identifying root causes and implementing necessary corrective actions. -Effectively gather requirements from the users to handle the design and implementation of SAP customization. -Record and gather issues and related solutions to support growth and integrity. -Analyze symptoms to identify broad areas of user error or technical failure. -Communicate with end users and provide instructions on how to progress issues. -Analyze the impact of functional or technical changes on users.
