- Review weaknesses in the current collection procedures/system in order to propose solutions to improve and increase debt recovery efficiency. - Propose to pilot new collection strategies/incentive policies to motivate employees. - Update the changes, trends, and new programs on the market in order to study and propose innovation that can be applied to VPBank in collection activities. - Update the changes of the law to make proposals to change the current procedures/system to suit the provisions of the law in each time period. - Mainly responsible for reviewing the performance of VPBank's Collection outsourcing and find the weaknesses in the operations or Procedure to improve. - Follow and manage the collection performance when the performance is low. Find issues and propose solutions for Head of Retail Risk and Head of early collection. - Collaborate with relevant departments to implement projects/applications to support collection activities.
