- Manage the overall retail operations of Merchants store including staffing, revenue, budgets and promotions - Management of staff including recruitment, training, supervising, appraising, and creating the staff rosters - Management of external suppliers for inventory ranged instore, including raising payments, ordering and receiving of goods - Opening and closing store procedures including cash & POS system: opening and closing cash and revenue balancing , cash on hand (float) management - Stock control and management: placement and ordering stock to ensure adequate par levels, receiving, and storing the delivery of amounts of stock, instore merchandising and promotion of products displays, checking inventory every end of each month and updating to accounting department - Management of customer deliveries as required in conjunction with designated logistics supplier - Daily reports of orders, inventory, stock input and output, customer traffic - Collecting customer information for a database, and actively calling customers periodically to notify about upcoming events, promotions to increase store revenue - In conjunction with manager create store planogram to have the right product assortment to achieve store revenue targets - Create monthly promotions to attract and drive customers instore - Execution of annual promotion calendar for in store promotions in conjunction with line manager - Manage and execute the commercialization of instore display assets and program – such as off location displays, permanent displays and window displays - Ensuring basic knowledge of products, and assisting customers with their enquiries and customer transactions - Preparing and executing in conjunction with suppliers any instore tastings - Watching for and recognizing security risks within the store, reporting problems to manager, being responsible dealing with customer complaints, refunds, general store enquiries - Work in conjunction with Modern Trade Manger to manage and deal with enquiries across the social media platforms
