Support Engineer - SCEM Công ty TNHH ITECHWX

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Follow the SLA for issues with respect to the severity

• Competitive salary depending on experience
• Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
• 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year
• For employees working night shift: PVI insurance and 500.000 VND/month as food allowance
• Working hours: 7 AM - 4 PM, 3 AM - 12 PM, 11 PM - 8 AM (included 1 hour of break) (Rotation is required)
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
• 100% on-site
• Opportunities for professional growth

• Specific knowledge of System Center Operations Manager 2016 and subsequent versions – A plus, similar monitoring products.
• Specific Knowledge of System Center Service Manager 2016 and subsequent versions – a plus, similar ticketing products.
• Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus, similar orchestration products.
• Specific Knowledge of System Center Virtual Machine Manager 2016 and subsequent versions – a plus, similar Machine Manager products.
• Knowledge of Management Pack Technology, Overrides, Rules and Monitors.
• Experience with SQL administration/configuration including basic knowledge of TSQL syntaxis, WMI functionality and queries.
• Knowledge of Windows and Linux operating systems.
• Knowledge of Exchange, AD, DNS, DHCP, TCP/IP, Network and Azure.
• ITIL certification/MOF are pluses.