Support Engineer - SCEM Công ty TNHH ITECHWX

• Take ownership of customer issues reported and see problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Ensure proper recording and closure of all issues. • Follow the SLA for issues with respect to the severity

• Competitive salary depending on experience • Social insurance, health insurance policies, and other benefits in accordance with the Labor Code • 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year • For employees working night shift: PVI insurance and 500.000 VND/month as food allowance • Working hours: 7 AM - 4 PM, 3 AM - 12 PM, 11 PM - 8 AM (included 1 hour of break) (Rotation is required) • Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department) • 100% on-site • Opportunities for professional growth

• Specific knowledge of System Center Operations Manager 2016 and subsequent versions – A plus, similar monitoring products. • Specific Knowledge of System Center Service Manager 2016 and subsequent versions – a plus, similar ticketing products. • Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus, similar orchestration products. • Specific Knowledge of System Center Virtual Machine Manager 2016 and subsequent versions – a plus, similar Machine Manager products. • Knowledge of Management Pack Technology, Overrides, Rules and Monitors. • Experience with SQL administration/configuration including basic knowledge of TSQL syntaxis, WMI functionality and queries. • Knowledge of Windows and Linux operating systems. • Knowledge of Exchange, AD, DNS, DHCP, TCP/IP, Network and Azure. • ITIL certification/MOF are pluses.