Team Leader - Front Office Khách Sạn Park Hyatt Saigon

- Maintains the Front Office Daily Log Book. - Provide exceptional services for guests and internal customers at all times to maintain positive guest and colleague interactions with good working relationships. - Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. - Ensures that guest history records are accurately maintained and all repeat guests are pre- registered. - Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to. - Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance. - Ensures that the cashiering and credit procedures are strictly adhered to. - Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. - Assist the Assistant Manager - Front Office to oversee the punctuality and appearance of all Front Desk associates - Assist to develop the skills and effectiveness of all Front Desk associates through the appropriate training, coaching, and/or mentoring. - Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety. - Attends training sessions and meetings as and when required. - Carries out any other reasonable duties and responsibilities as assigned.

* Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings: - Receive full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…) - Associates Social Space (Designed by colleagues for colleagues) - Have 2 duty meals per working shift and snack twice per week - Be provided uniform and laundry service - Discount 50% for F&B service at our restaurants - Free parking at our associate parking area - Be developed for future internal, transfer/ promotion - Attend Associate Social Activities - Complimentary rooms in Hyatt hotels and resorts all over the world

- Ideally with a relevant degree or diploma in Hospitality or Tourism management. - Great English skills - Minimum 2 years work experience as a Supervisor - Front Office/ Team leader - Front Office preferably with experience in a luxury international brands. - Good problem solving, administrative and interpersonal skills