-Collaborate and exchange knowledge and expertise with software development department at GSI Group; -Provide technical product support and training for customers and prospects in software usage and broader implementation into the design workflows; -Assisting Sales team on technical consult and presentations to prospects; -Creation and maintenance of technical documentation (FAQs), how to guides and videos and promotes documentation/videos; -Provide technical support for software development team; -Prepare specialized software training programs/course/documents (webinar, videos, etc.) and conduct the presentation to customers/external parties; -Assist in infrastructure project design.
