Technical Support Engineer (Azure Acct Team) Công ty TNHH ITECHWX

Technical services & Responsiveness · Drive the communication with the customer to deliver desired solutions in response to customers’ concerns. · Effective Communication & Collaboration · Identify the right resource to collaborate with to work toward the final solutions. · Collaborate with cross-group peers both proactively and reactively. Operational Precision Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed. Training & Readiness · Identify current knowledge deficiencies/training needs, as well as potential future needs · Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). · Make effective technical presentations, both internal and external. · Provide documentation and mentoring to others within your technical specialty. · Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. · Implement your development plan, actively seek development opportunities, and complete all scheduled training. · Meet with your manager to assess and adjust the plan as needed to match mid- and longterm career plans.

Salary package: negotiable Social and Health insurance follow Vietnamese Law Young & Dynamic Working Environment International Culture

Bachelor's degree in computer science, Electronic Engineering or equivalent experience. · Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit. · Must have strong verbal and written English skills. · A minimum of 1–3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment. · Strong analytical logic thinking. · Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. (Plus) Education: • Bachelor or Master degree in computer science, Electronic engineering or equivalent experience.