Technical services & Responsiveness
· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
· Effective Communication & Collaboration
· Identify the right resource to collaborate with to work toward the final solutions.
· Collaborate with cross-group peers both proactively and reactively.
Operational Precision
Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.
Training & Readiness
· Identify current knowledge deficiencies/training needs, as well as potential future needs
· Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
· Make effective technical presentations, both internal and external.
· Provide documentation and mentoring to others within your technical specialty.
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
· Meet with your manager to assess and adjust the plan as needed to match mid- and longterm career plans.
