Telesales Manager/ Operation Manager - Trưởng Phòng Kinh Doanh CÔNG TY TNHH MTV HEALTHPOSTV

1. Job Purpose:

- Managing the daily operation of the call center to meet sales KPI targets and be in line with the Company’s objectives and strategies;

- Managing teams of Sales and Sales support to meet targets and quality.

2. Duties/Responsibilities:

- Create procedures/policies for the sales team to ensure target achievement;

- Setting KPIs for the team to reach the targets;

- Create appropriate call scripts/sales promotions to attract customers for selling;

- Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;

- Monitoring random calls to improve quality, minimize errors, and track operational performance;

- Ensuring all relevant communications and data are updated and recorded;

- Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions;

- Handling the most complex customer complaints or inquiries;

- Supporting subordinates to solve difficult issues and giving suitable direction;

- Proposing staff changes in assigned areas, including hiring, promotion, demotion, vacations, leaves of absence, and release of staff;

- Evaluating staff on KPIs;

- Preparing reports on sales daily;

- Motivating and retaining staff;

- Lead, management, and capacity management to meet KPI’s target;

- Build up the sales team.

- Paid 100% of salary in 02 probation months;

- Paid nearly full salary for social insurance

- Take premium health insurance after passing probation

- Review for increasing salary once or twice for outstanding yearly

- Give bonus on KPIs at year-end

- Take part in team building and health check-up once yearly

- At least Bachelor’s degree in business administration or any field;

- At least 2 years of Sales management experience in Call-Center;

- English fluency;

- Negotiation, presentation, and communication skills;

- Fast action, Dynamic & professional manners;

- Strong leadership skills;

- Motivation and Coaching Skills;

- Analysis skills;

- Pressure management;

- Time management;

- Be familiar with the start-up environment, and good reporting skills are preferred