Customer Services Officer - Chăm Sóc Khách Hàng CHI NHÁNH CÔNG TY CỔ PHẦN AEG - VIỆT NAM

1. Re-enrollment - Responsible for re-enrollment monthly target - Fill up classes with students to meet the minimum number of students in each class - Do re-enroll and care call, Consult extra course at AEG 2. Course Administration - Prepare and maintain class folders - Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations - Update parents/ students with course progress, input results 3. Customer Service - Support with organizing events/ activities for students, Handle students’ requests/ complaints on a daily basis - Prepare and do customer survey (via hard copy form and telesales) - Check attendant Call absence, Visit class 4. Admin Tasks - Update student list daily - Manage enrollment document, Update and manage student information - Check and follow up all requests till the end, Manage transfer fee/transfer class/save fee document

- Competitive basic salary + bonus - Professional and holistic training - Creative, supportive and competitive colleagues - 12 days annual leave - Discount on English courses for IELTS preparation at AEG Vietnam - Discount for employee' children - Other benefits: laptop, telephone, uniform, free employee parking

- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields - At least 1 year(s) of working experience in the equivalent positions - Be able to work by shifts, Saturday & Sunday - Strong customer service skills - Good communication and persuasion skills - Problem analytical and solving abilities - Good at English