Operation Supervisor Công Ty TNHH Dịch Vụ Giáo Dục Poly

* TAs management - Recruit, train and manage TAs, ensuring TAs come to work on time and support them to handle issues in class and difficult problems. - Work with Academic Coordinator to conduct TA training to make sure we deliver the best service. - Work with Academic Coordinator, CCO and EA Supervisor to get teachers’ feedback about TAs and solve them. - Follow up with all TAs monthly and strictly to make sure they fill in all information about students’ studying in class. * Teacher working schedule - Check with centers about upcoming classes to assign teachers to scheduled classes on system based on their availability and skills following class assignment policy. - Ensure 100% classes have teachers, including finding substitution in case of annual leave, urgent leave or request by Academic Manager. - Raise recruitment support to recruit new teachers. - Communicate with teachers to update availability and support them on class offers/teaching schedule issues. - Inform Academic Manager of cluster about issues regarding teacher’s availability and class opening situation. - Other tasks assigned by Line Manager. * Center Operation - Ensure the operation of the center and managing facilities - Work with government, other department, … to ensure the center follow well the direction of them

- Competitive salary in line with experience and capability. - Annual KPI evaluation for salary review. - Social, health & unemployment insurance. - Premium Healthcare insurance. - Annual leave days: 12 days/year. - Tuition fee discount for family members.

- Bachelor’s degree in Business, Communications, or related fields. - 2-3 years of experience in operation/ academic or service. - Strong oral and written communication skills.