Teaching Quality Assurance Officer (TQA) - Bình Thạnh CÔNG TY CỔ PHẦN CÔNG NGHỆ GIÁO DỤC NATIVE X

Quality assurance operation & training - Observe online class directly or via records as scheduled or when needed; - Support resolving emergency issues in classes when needed; - Coordinate with the teacher in accessing suitable teaching resources; methodology, etc. - Conduct onboard training or other necessary training for teachers when needed; - Coordinate to reconcile conflicts; complaints between teachers and students; - Follow up with the teacher on completing class feedback and reports; - Check and approve teaching hours on time; - Assign and record office tasks to teachers properly and effectively; - Attend and conduct observations and academic ranking to candidates while attending demos Process, policies, and regulation - Follow all working procedures, policies, rules, and regulations of TED; - Support team members in handling requests and concerns from teachers; - Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations; - Participate in researching and revising processes annually or when needed; - Collaborate with team members in maintaining the TED operation in the right standard; - Update and make necessary reports; Other - Other ad hoc assignments required by Line manager.

- Provide laptops for employees - Health insurance for all employees Interna - 12 days annual leave, 1 birthday leave & 1 Christmas day leave - Flexible working hours, open co-working space - Opportunities to promote to higher positions: Senior, Team Leader, Manage - Training (Technical & Functional)

Skills & Abilities - Experienced in researching and problem solving skills; - Have good skills in verbal and non-verbal communication; General & Specialist Knowledge - English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards; - Teaching Certificate (TEFL/ TESOL/ CELTA) is an advantage; Education & Training - At least Bachelor degree in English Teaching or relating majors; Relevant Experience - At least 01-03 years experience in teaching and former experience in academic operation; Special Requirements - Should be a team player; highly disciplined; proactive and tech-savvy - Computer literacy – MS Office; G-suit; CRM, etc.