Trưởng Trung Tâm Tiếng Anh (Centre Manager) - ILA Hồ Chí Minh Công Ty TNHH Ila Việt Nam

* Planning - Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales - Plan for monthly, quarterly, yearly to train/coach staff in department * New sales management - Weekly and monthly sales and re-sales planning - Monitor sales and re-sales performance daily; - Monitor conversion rate (visitors – placement tests- sales) daily - Follow up bookings daily - Review sales and re-sales performance weekly and set plan for upcoming week(s). - Co-operate with other training centres to maximize sales and resales for the company - Monitor telesales activities at centre * Customer satisfaction - Monitor sales and care team in their customer care tasks to make sure the services are professional - Handle customers’ feedbacks/complaints - Verify customers requests relating to saving fee, class transfer, refund, etc - Verify special offer or discounts - Propose events, activities for centre when necessary - Support in events organized/planned by the company - Coaching and training - Conduct Workshop/Training for sales and care team - Sales and Care Development * Centre Operation - Observe/monitor to make sure EP’s performance is accurate and professional - Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards - Check ERP to make sure every process is applied correctly - Arrange staff working schedule * School contract - Visit school to build relationship - Monitor school contract to make sure deliver good service to the students - Follow up payment at school * Marketing - Local MRK - Prepare and organize all local marketing event at centre - ELT activities - Support all ELT activities at centre * Reporting - Complete reports: weekly, monthly or as required - Verify weekly monthly new sales and re-sales report - Verify Non-standard Working Hours Report - Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases. - Corporate report - Verify weekly and monthly ILA account report * CM/GCM Delegation - Support CM/GCM in centre performance financial KPIs: new sales, revenue; - Support in cost control: utilities, paper, stationery, resources; - Work with HO departments and training centres, when necessary - Work with local authorities, landlord, schools, clients, when necessary * Account management - Assign account to EP - Monitor all account at the centre to ensure good service - Manage account lost of each EP - Transfer account on time if any issue happened * Benefits - Competitive Salary and Monthly Bonus - ILA ELT Courses Discount: + 90% for employee + 75% for 1st relation of employee + 50% for 2nd and 3rd relation of employee - Engagement activities (Training, ILA Socials) - Health Check - Healthcare Insurance - 16 days annual leave - Attractive performance bonus - Yearly salary/ promotion review

Thương lượng

* Qualifications: - University graduate - At least 3 years experience at management level in a foreign invested company - Understanding of local and foreign educational systems * Skills: - Strategy planning skills - Good management skills - Strong sales and customer service focus - Excellent organizational skills - Excellent interpersonal and communication skills - Good presentation and persuasive skills - Training, coaching and delegating skills - Language: Upper-intermediate level in English - Computers: Familiar with MS Office, Microsoft Project, etc